Last updated: 2025-01-31
Welcome to the Helpdesk PTSI app, developed and operated by PT Surveyor Indonesia. By accessing or using the Helpdesk PTSI app, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the app.
By using the Helpdesk PTSI app, you acknowledge that you have read, understood, and agree to comply with these Terms of Service.
The Helpdesk PTSI app is a ticketing system that helps users report and track IT-related issues. It facilitates issue resolution by allowing users to submit tickets, communicate with IT support, and track ticket progress.
User accounts will be registered by administrators upon request. You are responsible for maintaining the confidentiality of your account credentials and ensuring that your account is used only for legitimate purposes.
We collect personal information as outlined in our Privacy Policy to provide and improve the service. By using the app, you consent to the collection and use of your information as described.
The Helpdesk PTSI app may integrate or use third-party services, which may collect information about you. We do not control these third-party services and are not responsible for their privacy practices or content.
In the event of errors, we may collect data and information (through third-party products) on your device called Log Data, which may include your device's IP address, device name, operating system version, app configuration, and usage statistics.
We take reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We do not guarantee the absolute security of your data.
PT Surveyor Indonesia shall not be liable for any damages or losses resulting from your use of the Helpdesk PTSI app or your inability to use the app. Your use of the app is at your sole risk.
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted within the app, and continued use of the app after changes are posted constitutes acceptance of the revised terms.
These Terms of Service are governed by the laws of Indonesia, without regard to its conflict of law provisions.
If you have any questions or concerns about these Terms of Service, please contact us at:
Email: developer@ptsi.co.id